Q: How to playback the pics and videos?

A: Turn to SET position and press OK/MENU button, then press left and right button to view picsand videos, press DOWN button to play the video.

Q: The camera always turns off and showed the SD card is missing, is it normal?

A: Yes, it is normal. If there's no SD card, the camera will turn off automatically in about 30 seconds.

Q: The pics at night are so bad, but in days are good. Is it defective?

A: No, maybe just because the power is not enough and IR does not work well.

Q: What's the size of the screw hole? I can't find right tripod screw for it.

A: It needs a GB standards screw. Mounting Hole Spec is Metric thread M6x1, thread angle: 60 degrees, thread pitch: 1 mm,  nominal diameter: 6 mm,  Bottom hole diameter: 5 mm. Maybe you could find it on Amazon.

Q: What's the difference between low glow and no glow camera?

A: Low glow camera is 850nm LED IR, it has low red light at night when it take pics or videos. And no glow camera is 940nm LED, human beings could not see any light when it works in darkness. It is hard to detect.

Q: What should I do if I get a defective camera?

A: Please feel free to contact us in message or email, we could send you free replacement or give you full refund. Our email address:,,

Q: Why batteries ran down quickly?

A: AA battery has different quality, so first you should buy batteries with good quality. Then if you take videos and pics frequently, the power ran quickly. Just as our smart phone, take video takes much power.

Q: Does this take sd card mini or regular sd card?

A: Regular SD card.